Returns & Refunds

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at Soyfulscentscandleco@gmail.com.

If your return is accepted, we’ll provide you with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is outside the United States, shipping your returned item may take longer than expected.

You can always contact us with any return questions at Soyfulscentscandleco@gmail.com.

Damages

Please inspect your order upon receipt and contact us immediately if your item is defective, severely damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

As stated above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

Missing Items — USPS Shipments

If your package has not arrived within the expected timeframe after shipment, please contact us immediately. As the sender, we will initiate the USPS claim process on your behalf.

Please note that refunds are subject to USPS policies and may not be applicable if the item was uninsured or if the claim is filed outside of the specified timeframe.

Contact us:
Soyfulscentscandleco@gmail.com

You may also use the contact/order form available through our website.

Refunds

You will be eligible for a refund or replacement if your item arrives damaged. You must provide a photo of the damaged item so we can evaluate the issue.

Once we receive and inspect your return or damaged item, we’ll notify you whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund or return was approved, please contact us at Soyfulscentscandleco@gmail.com.